Addresses NFPA 1061, Levels I and II. Chapter list: Evolution and Scope of Public Safety Communications; Facilities, Mechanical Systems, and Organizations; Telephone Systems; Radio Systems; Alarm Systems; Qualities of a Telecommunicator; Call-Taking Skills; Dispatching Skills/Radio Broadcasting; Fire Service Operations for the Telecommunicator.

Designed for comm center professionals who will receive and/or dispatch emergency services to a terrorist event. Emphasis of this book is preparing comm center staff and their families for a terrorist event with well-thought out employee emergency plans and contingencies. Provides insight into how to coordinate the communication needs to support the efforts of first responders as well as local, state, and federal resources that become available. Checklists help systems administrators look for, uncover, and protect against threats to CAD systems and othoer emergency communications systems that link to the Internet and intranets. Solutions to radio interoperability problems are outlined. Event management discussion includes protocols for federal command integration and media relations. Case studies present valuable lessons learned.