Shipping Policies

  • Continental US: Most orders ship via Priority mail at no additional charge. Others ship via UPS ground service = 1-5 business days depending on your distance from our location.  Shipping arrival times are estimated and are not guaranteed.  If your item is in stock we will ship same day M-F as long as your order was placed before 3pm PST.  You have the option to choose your delivery method upon checkout.  If you choose standard USPS post, and we can ship it for for the same cost via priority mail, we will try to do that.
  • Alaska, Hawaii, US Protectorates, APO, FPO: We generally use Priority Mail Insured but this may vary depending upon the destination and order details.
  • Canadian Orders: Canadian orders are generally shipped via the U.S. postal services' Air Parcel Post or Global Priority Mail, depending on the size and weight of the package. Shipping charges are based upon the weight of the package. Once the package(s) reach Canada, we no longer accept responsibility for lost or stolen shipments.  We prefer to use your DHL (or similar) account if possible.
  • All Other International Orders - It is always best for international shipments to ship via your DHL (or similar) account.  We will not take responsibility for lost or stolen international shipments.  Note: credit cards are not accepted for oversees customers, you will need to contact us to wire transfer funds to our bank account and cover any fees associated with the wire transfer.
  • Expedited delivery within the US: if you require expedited delivery that is not included in the online options, please contact customer service.
  • Best Way shipping option: Available within the 48 contiguous states, this option allows us to ship your order via the quickest and most reliable method available at the price specified.  
  • Refunds: The shipping calculation on our website isn't always accurate.  Therefore, if we can ship your order for less than the original charge, we'll refund you the difference!
  • eBooks: Upon receiving your order we will process it and obtain an access code from the publisher.  Once we receive the code we will email it to you.  This process can take roughly 24 hours, M-F.  If you order on the weekend or a major holiday, please allow for additional processing time.