Essentials of Fire Department Customer Service

by
ISBN: 9780879391270

$32.75

$31.11 Sale Price

Overview

Known for his no-nonsense and humorous conversational style, Alan Brunacini explains how to apply commonsense customer service concepts to the fire service. Basic reading for every firefighter, officer and administrator. Firefighters Bookstore Item # 35918 When you think of how firefighters treat fire victims, the term “customer service” doesn’t seem More »

Description

ISBN: 9780879391270

Known for his no-nonsense and humorous conversational style, Alan Brunacini explains how to apply commonsense customer service concepts to the fire service. Basic reading for every firefighter, officer and administrator.

Firefighters Bookstore Item # 35918

When you think of how firefighters treat fire victims, the term “customer service” doesn’t seem to apply. After all, when firefighters successfully extinguish a blaze and save lives, aren’t those things service enough? Alan Brunacini, former fire chief of the Phoenix Fire Department and Chairman of the NFPA 1710 Technical Committee for Fire Service Organization and Deployment Projects doesn’t think so.

Implementing Customer Service

Everyone in the community is essentially a customer of the fire department. Taxes paid help support the department, and the department provides service to anyone within the municipality who needs it. However, not all department operations deal with extinguishing fires. There are also fundraisers, fire house tours and other special events during which the department has an opportunity to show its human side, and demonstrate friendly service to those who attend the events.

Brush Up on Customer Service

As a firefighter, fire officer or fire department administrator, you may not think that customer service has much to do with your job. After all you aren’t trying to sell a product or a paid service. Even so, there are plenty of times when fire department personnel are in a position to treat individuals and businesses with excellent customer service. Order Essentials of Fire Department Customer Service from Firebooks today, and enhance your knowledge of customer service in firefighting!

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