Raving Fans: A Revolutionary Approach to Customer Service

by
ISBN: 9780688123161

$20.00

Overview

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant feature, not just another "program of the month." More »

Description

ISBN: 9780688123161

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant feature, not just another "program of the month." It's easily digested in about 2 hours, but one of those books you come back to re-read several times to get a little attitude CPR.

Firefighters Bookstore Item # 1361

Customer Reviews