The Emotionally Intelligent Manager: How To Develop and Use the Four Key Emotional Skills of Leadership

The role of emotion in decision making, interpersonal skills, leadership, and management is changing. It's becoming okay to recognize emotions, both within and in others, and learn to harness that emotion for the betterment of the individual and the organization. Caruso and Salovey detail a practical 4-part approach to developing emotional skills as a leader: identifying emotions, using emotions to facilitate thinking, understanding emotions in yourself and in others, and managing emotions. Their premise is that the effective acknowledgement of emotions will lead to successful solutions of difficult work-related problems without creating additional emotional problems. In addition, emotional connection on a team will lead to innovation and positive change.